Shipment processing time
All orders are processed within 2-3 business days. We endeavour to hand orders over to courier partners within 5-7 working days Monday to Friday. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipment Estimated delivery time is 5-7 Days Delivery delays can occasionally occur; however, you should be notified of any exceptions while your parcel is in transit. If you encounter an “exception” while our courier attempt to deliver, please reach out to the courier we used to ship your order, quoting your waybill number. Shipment ships within 5-7 days to all physical addresses within South Africa. We do NOT ship to P.O. boxes or make use of the Post Office.Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.Damages
Combie.co.za is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.International Shipping Policy
We currently do not ship outside of South Africa. We suggest shipping items to an address nearest the border for collection.Returns Policy
Our Return & Refund Policy provides detailed information. Please use the links in the footer below to learn more.